Hello Railway Support,

I had a project on Railway. The first month was free (trial), and after that I was paying around $5 every month normally.

Last month I stopped using the website, so I didn't make the payment. Today I needed the website again, so I paid the $5 amount to reactivate it.

However, after payment, Railway is still showing me that my trial period has ended, and I can't use my project.

I don't understand why I was charged if my account is still treated as if the trial ended. Could you please check my billing status and help me restore access to my project?

Thank you.

Also, I made another payment attempt because I urgently needed access to my project. If the pending transaction is completed later, please cancel it and issue a refund.

I would appreciate your help as soon as possible because I need the project back online urgently.

Thank you.

@Railway

<@&1509138065237475338>

@Railway

<@&1509138065237475338>

Hello Railway Support,

I am very frustrated with this situation and I need urgent assistance.

I contacted support earlier regarding a payment issue, but I have not received any response yet. Initially, one payment was showing as pending, and because I urgently needed access to my project, I made another payment attempt.

Now both payments have been charged, for a total of approximately $10, while my issue remains unresolved and my service is still not working as expected.

I need you to:

1. Review my account and billing status immediately.
2. Confirm which payment was successfully applied.
3. Refund any duplicate or unnecessary charge.
4. Restore access to my project if payment has been received.

I have been a paying user after my trial period and would appreciate a prompt resolution. Please treat this as urgent.

Thank you.