16 days ago
Subject: Payment successful but credits were not added
Hello Railway Support,
I made a payment of $5.00 today, and the payment was successfully processed.
Invoice Number: PBUC7TLB-0011
Payment Date: August 5, 2026
Payment Method: Visa ending in 6366
However, the payment has not been reflected in my Railway account. My balance/credits were not updated, and the service still behaves as if the payment was not received.
I have attached a screenshot of the payment receipt for reference.
Could you please check the payment status and add the credits to my account?
Thank you.
Best regards
2 Replies
16 days ago
Your $5 payment on August 5 settled an overdue Hobby plan invoice from July 19 (PBUC7TLB-0011). Because the original payment was missed, your Hobby subscription was cancelled during the grace period. Paying the overdue invoice clears the outstanding balance but does not reactivate the plan, so your workspace is currently on the Free plan. To get back on Hobby, you can resubscribe from your workspace billing page.
Status changed to Awaiting User Response Railway • 16 days ago
9 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 9 days ago