a month ago
Recently, I received the email that usage limit has reached. I after that increased the limits. Everything reployed and but all data was lost. This is serious issue.
Please help me recover the data as it was all live data.
5 Replies
Status changed to Awaiting Railway Response Railway • 27 days ago
a month ago
If the data is lost after restart/redeploy, it is likely no volume is mounted to your service so it is not possible to recover the data
a month ago
This thread has been opened as a bounty so the community can help solve it.
Status changed to Open Railway • 27 days ago
a month ago
I understand that volume was not mounted. But deleting the data without any warning and without provision for recovery for a paid customer who is growing month on month is unimaginable. What is the use of having data on cloud if we are supposed to get such answers. Purpose of keeping it on Railway was that it will remain safe.
a month ago
Ephemeral storage isn’t designed to persist.
https://docs.railway.com/services#ephemeral-storage
It’s clearly documented.
a month ago
Such a important thing should be informed properly before deletion. So there should be some backend support for recovery even if its paid
