a year ago
I subscribed to the Hobby plan on February 24th, but on March 1st, when I accessed my database, it had been deleted, along with my transaction history. My account was downgraded to the Trial plan. Why did this happen?
4 Replies
a year ago
Hello,
We have identified the issue that is causing this, rest assured nothing is deleted, and we are working on getting your account back to how it was right now.
Sorry for the inconvenience caused here.
Status changed to Awaiting User Response Railway • about 1 year ago
brody
Hello,We have identified the issue that is causing this, rest assured nothing is deleted, and we are working on getting your account back to how it was right now.Sorry for the inconvenience caused here.
a year ago
I subscribed to the Hobby plan, but now I've been downgraded to the Trial plan and received a 'Trial Maxed Out' notification, even though I've only used less than $1 of the Hobby plan. I have also added a Visa payment method
Status changed to Awaiting Railway Response Railway • about 1 year ago
Status changed to Awaiting User Response Railway • about 1 year ago
a year ago
Hi, the projects should be back, we are working to restore your hobby plan. Sorry for the experience, but none of your services should have any downtime or data-loss. It's merely a cosmetic issue preventing the dashboard from working properly.
Status changed to Solved brody • about 1 year ago