Help restoring volume if at all possible

vreelinc

PROOP

9 months ago

Accidentally wiped volume of disk. I was trying to wipe staging but because staging looks very similar to production it, I wiped it. This data is very important as it help thousands of users and records. Any help at all is appreciated!!!

Solved

21 Replies

vreelinc

PROOP

9 months ago

24795fb7-e685-4f0c-866d-958c5c994015

adam

MODERATOR

9 months ago

I’m sorry, but the team is unable to restore user-deleted volumes. In the future, take regular backups

vreelinc

PROOP

9 months ago

I had the daily backups on. Are those all completely gone with the volume?

adam

MODERATOR

9 months ago

I’d have the defer to the team on that, but likely yes

vreelinc

PROOP

9 months ago

Okay, fingers crossed

vreelinc

PROOP

9 months ago

Just curious, Is there an estimated time for questions like these?

adam

MODERATOR

9 months ago

Given that you’re not on the pro plan, no. you’ll just have to wait

vreelinc

PROOP

9 months ago

My project is under a pro plan

vreelinc

PROOP

9 months ago

1385109893693837300

jaredlunde

EMPLOYEE

9 months ago

Which volume?

jaredlunde

EMPLOYEE

9 months ago

"Prod DB Legacy data"?

vreelinc

PROOP

9 months ago

Yes thats the one

jaredlunde

EMPLOYEE

9 months ago

Ok one second

jaredlunde

EMPLOYEE

9 months ago

Can I have you redeploy the service and let me know if that works for you

1385128646561235000

vreelinc

PROOP

9 months ago

Okay, re-deploying now

jaredlunde

EMPLOYEE

9 months ago

Can you confirm your data is back?

jaredlunde

EMPLOYEE

9 months ago

😁

vreelinc

PROOP

9 months ago

YESSSSSSSSSSS

vreelinc

PROOP

9 months ago

OMG THANK YOU SO MUCH!!!

jaredlunde

EMPLOYEE

9 months ago

Happy to help!

jaredlunde

EMPLOYEE

9 months ago

Status changed to Solved jaredlunde • 9 months ago