HELP: They created a $5 invoice on my account because I clicked to pay and left
Anonymous
HOBBYOP

a year ago

They created a $5 invoice on my account because I clicked to pay and left and now I can only upgrade my plan by paying it

25 Replies

Anonymous
HOBBYOP

a year ago

N/A


a year ago

do you have no intrest in upgrading your account?


Anonymous
HOBBYOP

a year ago

Yes I do, I want to go to the hobby plan, but I can only go if I pay this non-existent bill


a year ago

ill see if i can find it for you


Anonymous
HOBBYOP

a year ago

thanks


Anonymous
HOBBYOP

a year ago

The invoice number is Nº 7592A09E-0001


a year ago


Anonymous
HOBBYOP

a year ago

yes


a year ago

let me know if you have trouble paying it


Anonymous
HOBBYOP

a year ago

That's not the problem, the problem is that this invoice was created now for something I didn't even do/use.


a year ago

you had just told me you want to upgrade your account?


Anonymous
HOBBYOP

a year ago

eu cliquei para fazer upgrade de plano e por um motivo tive que sair da tela, só que quando voltei apareceu essa fatura


a year ago

english only please


Anonymous
HOBBYOP

a year ago

you had just told me you want to upgrade your account?


Anonymous
HOBBYOP

a year ago

ops


Anonymous
HOBBYOP

a year ago

sorry


Anonymous
HOBBYOP

a year ago

I clicked to upgrade the plan and for some reason I had to leave the screen, but when I came back this invoice appeared


a year ago

do you want to upgrade to hobby? (yes/no)


Anonymous
HOBBYOP

a year ago

yes


a year ago

then you would need to pay that invoice, the hobby plan is a paid service


Anonymous
HOBBYOP

a year ago

I understand, I just have a doubt, because the platform says that I have to pay this invoice first before upgrading to the hobby and not that if I pay this invoice I will upgrade to the hobby.


a year ago

this was the invoice generated from you trying to upgrade to the Hobby plan, to complete that process you need to pay the invoice


Anonymous
HOBBYOP

a year ago

ok


Anonymous
HOBBYOP

a year ago

I am going to try


Anonymous
HOBBYOP

a year ago

It worked, thank you very much, it said something else


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