a month ago
I need help restoring a previous deployment right before my site hosting was suspended due to none payment when I paid my site came back missing lots of stuff the date my site was suspended was Aug 23
13 Replies
a month ago
Your account has many projects running, and the database volumes on the ones we checked are still attached with data on them. To help pin down what changed, could you tell us which specific project is affected and what content or data is missing? That will let us check whether the data is still on the volume or whether something else happened during the suspension window.
Status changed to Awaiting User Response Railway • about 1 month ago
Railway
Your account has many projects running, and the database volumes on the ones we checked are still attached with data on them. To help pin down what changed, could you tell us which specific project is affected and what content or data is missing? That will let us check whether the data is still on the volume or whether something else happened during the suspension window.
a month ago
Well this happened specifically on Aug 23 u guys suspended my site for none payment when I finally made the payment a few days later my site was missing multiple things so I need to restore the deployments on Aug 23 right before you guys suspended my hosting
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
After bringing your account back into good standing, you will need to manually redeploy your services.
Please see our documentation for more information:
Status changed to Awaiting User Response mykal • about 1 month ago
mykal
After bringing your account back into good standing, you will need to manually redeploy your services. Please see our documentation for more information: [What do I do if my services were stopped?](https://docs.railway.com/reference/pricing/faqs#my-services-were-stopped-what-do-i-do)
a month ago
well I deployed it the thing is half of my website features are missing that’s why I wanted to restore deployment from Aug 23 before my site went out this happened on my velvet lobby project
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
Having looked into this, the issue appears to be in your application code or configuration rather than the Railway platform itself, which puts it outside what Railway support can resolve directly.
This is exactly the kind of problem the Railway community is good at, so we'd like to open your thread as a community bounty. Railway pays a bounty to the community member who solves it, and threads like this usually get picked up quickly.
Opening it makes this entire thread public, including everything already posted. Nothing becomes public until you decide. Use the buttons below.
- Open to the community - Before you click, take a moment to edit or remove anything you'd rather not share. The thread becomes publicly visible right away.
- Keep it private and close the thread - Nothing becomes public and the thread closes.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
This thread has been opened as a public bounty so the community can help solve it. The thread and any further activity are now visible to everyone.
Status changed to Open Railway • about 1 month ago
Status changed to Solved chadmcwilliams83 • about 1 month ago
a month ago
I don’t mean to click solve can u reopen
Status changed to Open Railway • about 1 month ago
Railway
Having looked into this, the issue appears to be in your application code or configuration rather than the Railway platform itself, which puts it outside what Railway support can resolve directly. This is exactly the kind of problem the Railway community is good at, so we'd like to open your thread as a community [bounty](https://docs.railway.com/community/bounties). Railway pays a bounty to the community member who solves it, and threads like this usually get picked up quickly. **Opening it makes this entire thread public**, including everything already posted. Nothing becomes public until you decide. Use the buttons below. - **Open to the community** - Before you click, take a moment to edit or remove anything you'd rather not share. The thread becomes publicly visible right away. - **Keep it private and close the thread** - Nothing becomes public and the thread closes.
a month ago
can you re open to the community I accidentally clicked resolved
chadmcwilliams83
well I deployed it the thing is half of my website features are missing that’s why I wanted to restore deployment from Aug 23 before my site went out this happened on my velvet lobby project
a month ago
Does the current codebase contain those features?
0x5b62656e5d
Does the current codebase contain those features?
a month ago
I believe so my site was perfect before it was suspended then I got it back online half
The features were missing and I can’t even login as admin
a month ago
Try clicking on the service, press Ctrl/Cmd + K, and select redeploy latest commit.
Also, do you have a database/volume attached to the service?
0x5b62656e5d
Try clicking on the service, press Ctrl/Cmd + K, and select redeploy latest commit. Also, do you have a database/volume attached to the service?
a month ago
well the thing is I need it to redeploy a session from Aug 23
chadmcwilliams83
well the thing is I need it to redeploy a session from Aug 23
a month ago
You can click on the service, find the deployment you wish to deploy, click the 3 dots, and select redeploy.
0x5b62656e5d
You can click on the service, find the deployment you wish to deploy, click the 3 dots, and select redeploy.
a month ago
How do I get to the sessions I’m logged in but don’t have a clue on how to find the time line