3 months ago
Hi! I paid for subscription but my billing page still shows "not paid"
and I cannot access the paid features.
Payment status in my bank: completed.
Could you please check and sync my account?
Account email: z05044205@gmail.com
6 Replies
3 months ago
Hello,
You paid an old outstanding invoice, but since it remained unpaid for an extended period, your Railway account was cancelled.
To continue using Railway, you'll need to upgrade to a paid plan again through your workspace's plans page: https://railway.com/workspace/plans
Best regards,
The Railway Team
3 months ago
I just want to clarify something.
Since I paid the old invoice now, could the payment be applied to my new plan instead?
Because I didn’t know the account was canceled
Thank you!
3 months ago
Before I pay again, I want to clarify something:
I do not have additional money to pay three times
I just want to make sure that if I pay again, the subscription will definitely activate
3 months ago
The payment was for the old invoice, so the payment is applied to pay off the old invoice.
3 months ago
Okay, thanks, but if I pay again now, will my subscription be activated?
3 months ago
If you sign back up for the Hobby plan, you will activate a subscription for yourself.