Hi Railway Support,

I'm having an issue getting the www version of my domain to work properly.

• My site: smartplaytools.com

• Hosted on Railway using Next.js (App Router)

• I’ve successfully connected the root domain (smartplaytools.com) via a CNAME record pointing to my Railway app (4zwohehe.up.railway.app), and it works great.

I recently added a second CNAME record for www:

• Host: www

• Value: 4zwohehe.up.railway.app (same as root)

However, when visiting https://www.smartplaytools.com, the browser shows:

"This site can’t be reached – took too long to respond"

The non-www version (https://smartplaytools.com) loads fine.

I’ve confirmed:

• The DNS records are correct (both @ and www point to the same Railway URL)

• The TTL has passed (waited over an hour)

• I’ve redeployed my app after making changes

Could you please help me check:

1. Whether www.smartplaytools.com is properly recognized and active in Railway’s system?

2. If there’s any delay or issue on your end with routing traffic to the www subdomain?

3. Whether anything needs to be configured differently for www to work?

I also have middleware.js in place to redirect www → smartplaytools.com, but first I need the www domain to resolve so the redirect can trigger.

Any help would be greatly appreciated!

Best regards,
[Your Name]