I’m a small startup founder using Railway, and due to an automation bug, thousands of PR environments got created unintentionally, which spiked my bill to ~$800.

I’ve already fixed the issue and set hard limits so this won’t happen again. I completely understand the usage charges—but this was genuinely accidental and happened within minutes due to a loop.

I’ve contacted support, but wanted to ask if anyone from the team can help escalate this for a one-time goodwill consideration (even partial credits would help a lot).

Railway is core to my stack and I really want to continue long-term here. This hit is just very hard to absorb at my stage.

Would really appreciate any guidance or escalation 🙏