Hi I am confused with my subscription plan!
thompsonkylaw
PROOP

a year ago

I though had upgrade to pro plan. Then I realized my personal account is still in hobby plan and all my project still in hobby plan workspace. And there is a team added in my account which is under a pro plan!. What should I do? Should I move all my projects to the team?

26 Replies

thompsonkylaw
PROOP

a year ago

n/a


thompsonkylaw
PROOP

a year ago

now I need to grow one of the project's volume to 10G, then I was prompted that my plan cannot do so. and I swited to pro plan i think last week.


thompsonkylaw
PROOP

a year ago

I switched to pro plan I think was last week


thompsonkylaw
PROOP

a year ago

5adf1fbc-1860-4060-8f78-7f5c4c93a2c1


thompsonkylaw
PROOP

a year ago

1288424468120866800


thompsonkylaw
PROOP

a year ago

1288424560806330400


thompsonkylaw
PROOP

a year ago

I want all my projects switch to pro's workspace!


a year ago

first off, looks like you created two pro workspaces, that would have charged you $20 each, do you need / want two pro workspaces?


thompsonkylaw
PROOP

a year ago

no need. one is enough


a year ago

go ahead and cancel one


thompsonkylaw
PROOP

a year ago

The one with 5 projects is under Hobby plan

1288541329646817300


thompsonkylaw
PROOP

a year ago

the Pro plan work space got no project

1288541504314540000


a year ago

sorry I should have been more clear, you have created two teams, you do not need two teams, go ahead and cancel one of those two teams


thompsonkylaw
PROOP

a year ago

ok I deleted the pro plan


a year ago

show me your workspace selector dropdown please


thompsonkylaw
PROOP

a year ago

1288543744374734800


thompsonkylaw
PROOP

a year ago

1288543860644905000


thompsonkylaw
PROOP

a year ago

my problem is one of the volume's need to upgrade to 10G


a year ago

you deleted both teams, may I ask why? I had previously mentioned that you should only delete one of the two teams


thompsonkylaw
PROOP

a year ago

i did not


thompsonkylaw
PROOP

a year ago

I got "Thompson" and " TC Academy International". only TC academy International is deleted

1288544633810456600


thompsonkylaw
PROOP

a year ago

"Thompson" still here!


thompsonkylaw
PROOP

a year ago

"Thompson" is under Hobby plan. And "TC Academy International" was under pro plan.


a year ago

okay I see what happened, terribly sorry, to me for some reason that looked like one personal and two teams, I guess I didn't look closely enough.


a year ago

you may upgrade to a team account now, and in doing so, you will be asked what projects you want to move to the team workspace, then once that is done, you can go into the volume's settings and grow it to 10GB or even 50GB


thompsonkylaw
PROOP

a year ago

ok! I try try


Loading...