Hi I am confused with my subscription plan!

thompsonkylawPRO

7 months ago

I though had upgrade to pro plan. Then I realized my personal account is still in hobby plan and all my project still in hobby plan workspace. And there is a team added in my account which is under a pro plan!. What should I do? Should I move all my projects to the team?

0 Replies

thompsonkylawPRO

7 months ago

n/a


thompsonkylawPRO

7 months ago

now I need to grow one of the project's volume to 10G, then I was prompted that my plan cannot do so. and I swited to pro plan i think last week.


thompsonkylawPRO

7 months ago

I switched to pro plan I think was last week


thompsonkylawPRO

7 months ago

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thompsonkylawPRO

7 months ago

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thompsonkylawPRO

7 months ago

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thompsonkylawPRO

7 months ago

I want all my projects switch to pro's workspace!


7 months ago

first off, looks like you created two pro workspaces, that would have charged you $20 each, do you need / want two pro workspaces?


thompsonkylawPRO

7 months ago

no need. one is enough


7 months ago

go ahead and cancel one


thompsonkylawPRO

7 months ago

The one with 5 projects is under Hobby plan

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thompsonkylawPRO

7 months ago

the Pro plan work space got no project

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7 months ago

sorry I should have been more clear, you have created two teams, you do not need two teams, go ahead and cancel one of those two teams


thompsonkylawPRO

7 months ago

ok I deleted the pro plan


7 months ago

show me your workspace selector dropdown please


thompsonkylawPRO

7 months ago

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thompsonkylawPRO

7 months ago

1288543860644905000


thompsonkylawPRO

7 months ago

my problem is one of the volume's need to upgrade to 10G


7 months ago

you deleted both teams, may I ask why? I had previously mentioned that you should only delete one of the two teams


thompsonkylawPRO

7 months ago

i did not


thompsonkylawPRO

7 months ago

I got "Thompson" and " TC Academy International". only TC academy International is deleted

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thompsonkylawPRO

7 months ago

"Thompson" still here!


thompsonkylawPRO

7 months ago

"Thompson" is under Hobby plan. And "TC Academy International" was under pro plan.


7 months ago

okay I see what happened, terribly sorry, to me for some reason that looked like one personal and two teams, I guess I didn't look closely enough.


7 months ago

you may upgrade to a team account now, and in doing so, you will be asked what projects you want to move to the team workspace, then once that is done, you can go into the volume's settings and grow it to 10GB or even 50GB


thompsonkylawPRO

7 months ago

ok! I try try


Hi I am confused with my subscription plan! - Railway Help Station