Could you go to https://railway.app/account and show me what it looks like when you click here:

It looks like this, I have 2 teams for 20 euros each, but I still can't upgrade my volume :s

So the two times you paid did end up creating two different pro plans 🤣

To explain, each plan you own is under a different virtual account, what you see in that screenshot is the three accounts you own: your one personal account and your two pro/team accounts. You can switch between accounts from there by clicking on the account you want to switch over to.

The reason you can't grow your volume at this time is because it's likely still on your personal hobby account. To move it over you can go to your project on your personal account, then go to the project settings, scroll down and you'll see an option to transfer to another account. You can then transfer it to one of your pro accounts. From there you can go to the transfered project and you'll be able to grow the volume there.

Thanks, I see, wasn't that obvious at all to me haha. Do you know someone could help me get a refund on the second one ?

Of course, you can request a refund for one of your pro plans, could you try going to one of your pro plans (the one you don't want to keep), then go to your account settings, then go to billing and see if there's a Refund button there, I'm not sure if that'll appear upon first purchase or not though so if it's not there then just let me know

It should look something like this

Thank you, the money issue is solved :)

I did that so I can grow my Postgres DB, but it failed even now that I'm PRO (cf Picture). Any idea why ?

strange, what size are you trying to grow it to?

I tried 5 -> 10 and 5 -> 50

Humm, maybe you could help me with something else. I use railway for N8N. The DB is full, so my app is down...

Can I open the DB and delete some data myself, so at least it below 5gb and can actually work ?

I spent some time trying to reproduce and did manage to reproduce this error, and after a few more tries I also eventually got it to grow, could you try a few more times? Sorry for the inconvinience!

I can confidently say I've tried a certain number of times that assure me it simply doesn't work :s

only when I pick 75gb and above, I have another type of error:

"Failed to resize volume

Max size of 50000 MB on current plan. Please select a valid size or upgrade"

But between 10 - 50, all the same

Have you moved your project into a Pro workspace?

Yes, Thanks to Dev Moderator

May I ask the urgency of this outage? is it affecting a production system?

Production, affecting my paying customers, so 100% urgent yes

Okay thanks, will do my best to get eyes on this asap.

I see 2 solutions:

- Short term, delete some data to get below the 5go limit

- Upgrade to 10go, from the app by myself, or from Railway as admins

If someone can help me delete some data, at least the urgency will drop :)

(question being: how to access the inside of a POSTGRES db in Railway)

I have directly pinged support on call, someone who can help will be here soon.

You would only be able to realistically access Postgres data by logging into Postgres, but I assume you can't do that because it's reached capacity.

You have tried growing to 10GB and that fails?

I tried all of them from 10 to 50 it says:

Failed to resize volume

Problem processing request

And above 50 it says

Failed to resize volume

Max size of 50000 MB on current plan. Please select a valid size or upgrade

Okay thank you and sorry for the inconvenience, hopefully a team member will be by shortly.

@tfinanceapi The volume size has been increased to 50GB

Ok thanks, it's up and running again ! :)

One last question and I'm out !! : Those 5go's been saved in the db in less than 2 weeks. Even 50go will not be enough soon. The problem is, I don't even know what is inside that DB in terms of data. I'm only connecting railway to N8N.

How could I enter the db and delete some data myself (I'm sure 90% of what is inside is not useful !

Thanks again for your time :)

Open the variables tab and grab the connection details to use in your favorite database GUI tool, then you can go into the database and delete whatever isn't needed.

You may need to enable the TCP proxy and please note that Railway is not responsible for any user caused data loss so it would be a good idea to backup the database regularly.