HOBBY SUBSCRIBER: Lost all projects after trial. Dashboard empty.
Anonymous
HOBBYOP

3 months ago

Account email: n8n.railway@patteblanche.dog.

Hobby plan active, billing screenshot attached.

Dashboard https://railway.app/dashboard: zero projects. Usage: 0.

n8n production URL: https://n8n-production-1e1d.up.railway.app/, 404 NOT FOUND.

Running pro n8n automations. Need restore projects or export n8n workflows JSON from Postgres DB (workflow_entity table).

Screenshots attached: dashboard, billing, usage 0, n8n 404. Critical!

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Solved

11 Replies

3 months ago

Hey, you can check how your service was deleted by going to the audit log: https://railway.com/workspace/audit-logs.


Anonymous
HOBBYOP

3 months ago

audit logs are empty


Anonymous
HOBBYOP

3 months ago

every thing was empty way before end of trial


3 months ago

Are you sure you upgraded the right account? Are there any other workspaces in your account?


Anonymous
HOBBYOP

3 months ago

have only one account. only one workspace and only one project


3 months ago

Ok, I will let the team take a look then.


Status changed to Awaiting Railway Response passos 3 months ago


Anonymous
HOBBYOP

3 months ago

Additional context: This n8n instance contains lots of work. The dashboard was already showing empty BEFORE the trial expired yesterday, but n8n was still accessible and running at https://n8n-production-1e1d.up.railway.app/ until very recently.

The project included:

n8n service (Docker)

Postgres database (containing all workflow data in workflow_entity table)

Even if the project can't be restored, I critically need the Postgres database data exported. Please check your infrastructure for any retained volumes/databases linked to my account.

This represents 2 months of full-time professional work. Thank you.


3 months ago

And just to be sure, when the trial expired, did you immediately upgrade to the Hobby plan? Railway only stores the data for 30 days after the trial expires.


Anonymous
HOBBYOP

3 months ago

I believe it expired yesterday and just moved to hobby today


Anonymous
HOBBYOP

3 months ago

dashboard had been showing empty for 2-3 weeks already


3 months ago

thalles is correct, you have upgraded the wrong account, you have another railway account with - railway@patteblanche.dog

I wouldn't typically share an email in a public thread, but you already shared your email.


Status changed to Awaiting User Response brody 3 months ago


Status changed to Solved passos 3 months ago


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