3 months ago
Account email: n8n.railway@patteblanche.dog.
Hobby plan active, billing screenshot attached.
Dashboard https://railway.app/dashboard: zero projects. Usage: 0.
n8n production URL: https://n8n-production-1e1d.up.railway.app/, 404 NOT FOUND.
Running pro n8n automations. Need restore projects or export n8n workflows JSON from Postgres DB (workflow_entity table).
Screenshots attached: dashboard, billing, usage 0, n8n 404. Critical!
11 Replies
3 months ago
Hey, you can check how your service was deleted by going to the audit log: https://railway.com/workspace/audit-logs.
3 months ago
Are you sure you upgraded the right account? Are there any other workspaces in your account?
3 months ago
Ok, I will let the team take a look then.
Status changed to Awaiting Railway Response passos • 3 months ago
Additional context: This n8n instance contains lots of work. The dashboard was already showing empty BEFORE the trial expired yesterday, but n8n was still accessible and running at https://n8n-production-1e1d.up.railway.app/ until very recently.
The project included:
n8n service (Docker)
Postgres database (containing all workflow data in workflow_entity table)
Even if the project can't be restored, I critically need the Postgres database data exported. Please check your infrastructure for any retained volumes/databases linked to my account.
This represents 2 months of full-time professional work. Thank you.
3 months ago
And just to be sure, when the trial expired, did you immediately upgrade to the Hobby plan? Railway only stores the data for 30 days after the trial expires.
3 months ago
thalles is correct, you have upgraded the wrong account, you have another railway account with - railway@patteblanche.dog
I wouldn't typically share an email in a public thread, but you already shared your email.
Status changed to Awaiting User Response brody • 3 months ago
Status changed to Solved passos • 3 months ago