a year ago
Hi and merry christmas,
since a couple of days ago, the region of my node.js apps has been automatically changed to "US West, California" and can't be changed back to the same region as my Redis instances (US West, Oregon). This makes our apps unusably slow, since they rely a lot on Redis cache.
I would be more than willing to upgrade from Hobby to the Pro plan in order to fix this and make our services usable again, but it seems that this can't be done without having to migrate each and every service/project individually.
Please let me know if there are any ways to upgrade having any downtime. I would be thankful for a quick reply, since we are losing customers over this.
4 Replies
a year ago
Hello,
After buying Pro you would be shown a model asking if you want to move all your projects over, the projects would be then moved over without downtime.
But while you already should have been on Pro given you are not running a Hobby workload, your issue is not the difference in zones, your issue is that you are likely connecting to the database via the public network.
We have seen plenty of reports of databases access being slow while connecting publicly and then go back to normal when using the private network, I like to think of this as a blessing in disguise because in switching to the private network you will also save on egress costs.
Best,
Brody
brody
Hello,After buying Pro you would be shown a model asking if you want to move all your projects over, the projects would be then moved over without downtime.But while you already should have been on Pro given you are not running a Hobby workload, your issue is not the difference in zones, your issue is that you are likely connecting to the database via the public network.We have seen plenty of reports of databases access being slow while connecting publicly and then go back to normal when using the private network, I like to think of this as a blessing in disguise because in switching to the private network you will also save on egress costs.Best,Brody
a year ago
Removed my comment aa to not hijack this thread.
a year ago
Hi,
thank you for the info. After upgrading to Pro, I could successfully change the region of my apps to the same one that my Redis instances use - this alone solved the problem, I was using private networking since day one so it had nothing to do with the speed issues.
Thanks, merry christmas, and please feel free to close this thread 
a year ago
Just an FYI, I do see you have Public reference variables, don't know if you are using them in code, but just thought I'd mention.
Status changed to Solved brody • about 1 year ago