a month ago
Hi Railway team — our team “primary” has been banned (ToS Violation) and we instantly lost access to multiple active production projects and managed databases.
This cause Us Major Problems and our customer facing very problems
3 Replies
a month ago
We're unable to share the specifics of why a workspace restriction was applied, and unfortunately for paid workspaces this restriction cannot be reversed. We also cannot provide access to extract data from a restricted workspace.
The next step available is to cancel the plan and offboard from the workspace, which you can do from your billing settings.
Status changed to Awaiting User Response Railway • about 1 month ago
Railway
We're unable to share the specifics of why a workspace restriction was applied, and unfortunately for paid workspaces this restriction cannot be reversed. We also cannot provide access to extract data from a restricted workspace. The next step available is to cancel the plan and offboard from the workspace, which you can do from [your billing settings](https://railway.com/workspace/billing).
a month ago
i request to unban please so i can host and deliver projects
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
We understand this is frustrating. Unfortunately, the restriction on a paid workspace is final and cannot be reversed. We're also unable to share the specific reason behind it. The available next step is to cancel the plan from your billing settings.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 29 days ago