9 months ago
Because I am a student and broke :(
Can someone in railway support cancel this please ?
I turn off all my project but railway still charge me the june's fee
14 Replies
9 months ago
If you aren’t planning on using Railway in a month, you need to cancel your subscription. Think of it like a Netflix subscription. You still get charged even if you haven’t used it.
9 months ago
I’ll leave it to the team to decide whether to refund you or not, but they have refused these sorts of refunds in the past.
9 months ago
!t
9 months ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response adam • 9 months ago
@Adam Sorry , My english is not good and I haven't used any type of this payment before
9 months ago
So do you need your subscription or not? If you are planning on using Railway, then you are unlikely to get a refund.
9 months ago
I don't need the hobby one any more
9 months ago
I don't use railway right now.
9 months ago
So can you help doing refund and cancel next description please ?
Thank you very much
@Adam
I don't use railway right now.
So can you help doing refund and cancel next description please ?
Thank you very much
9 months ago
Please select request refund in the little settings menu. You'll need to wait for a staff member to make a verdict, of which Adam is not one.
To cancel your subscription, go to the following link and select "Manage Subscription"
https://railway.com/workspace/billing

Status changed to Solved parmstar • 9 months ago