How can I cancel this fee ?
nhatminhgit
FREEOP

9 months ago

Because I am a student and broke :(
Can someone in railway support cancel this please ?
I turn off all my project but railway still charge me the june's fee

Solved

14 Replies

nhatminhgit
FREEOP

9 months ago

c5656871-0469-480a-b1c0-e641b1cc7950


nhatminhgit
FREEOP

9 months ago

Can anyone in the railway team help me please ?


nhatminhgit
FREEOP

9 months ago

I didn't use this month data so can anyone help me please ?


9 months ago

If you aren’t planning on using Railway in a month, you need to cancel your subscription. Think of it like a Netflix subscription. You still get charged even if you haven’t used it.


9 months ago

I’ll leave it to the team to decide whether to refund you or not, but they have refused these sorts of refunds in the past.


9 months ago

!t


9 months ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response adam 9 months ago


nhatminhgit
FREEOP

9 months ago

@Adam Sorry , My english is not good and I haven't used any type of this payment before


nhatminhgit
FREEOP

9 months ago

I just want to learn how to deploy a web , sorry


9 months ago

So do you need your subscription or not? If you are planning on using Railway, then you are unlikely to get a refund.


nhatminhgit
FREEOP

9 months ago

I don't need the hobby one any more


nhatminhgit
FREEOP

9 months ago

I don't use railway right now.


nhatminhgit
FREEOP

9 months ago

So can you help doing refund and cancel next description please ?

Thank you very much


nhatminhgit
FREEOP

9 months ago

@Adam
I don't use railway right now.
So can you help doing refund and cancel next description please ?
Thank you very much


9 months ago

Please select request refund in the little settings menu. You'll need to wait for a staff member to make a verdict, of which Adam is not one.

To cancel your subscription, go to the following link and select "Manage Subscription"
https://railway.com/workspace/billing

1381063156100759600


Status changed to Solved parmstar 9 months ago


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