9 months ago
Hi I used to have a free hobby plan with $5 credits. Once I finished my credits, I was enrolled in the free plan which effectively wiped off my entire database and all related tables. Is there any way to get those schemas (and possibly DDL) back?
3 Replies
9 months ago
Hello,
Please see our docs on this topic -
https://docs.railway.com/reference/pricing/faqs#my-services-were-stopped-what-do-i-do
Just because you cannot access your database while it's offline doesn't mean the data was wiped.
Best,
Brody
Status changed to Awaiting User Response Railway • 9 months ago
brody
Hello,Please see our docs on this topic -https://docs.railway.com/reference/pricing/faqs#my-services-were-stopped-what-do-i-doJust because you cannot access your database while it's offline doesn't mean the data was wiped.Best,Brody
9 months ago
Hi there, I used to have free credits and now once my free credits are exhausted, my old database seems to have been wiped off. I cant seem to see anywhere on the documentation how making a payment would restore my old work. Is there any chance you could help me over a phone call?
Status changed to Awaiting Railway Response Railway • 9 months ago
9 months ago
Im sorry but we do not offer support over phone for free users at this time.
As the doc outlines, you need to redeploy the database.
Status changed to Awaiting User Response Railway • 9 months ago
6 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 6 months ago