2 years ago
According to the documentation, I can purchase credits in the billing page. But I don't see this option anywhere in the website.
(I have an Indian-Issued credit card so i cant use the normal plan)
0 Replies
2 years ago
what options do you have in the manage subscription page
2 years ago
does it give you an option to renew with the credit plan?
2 years ago
interesting
2 years ago
well I'm out of ideas, I'll flag the team for you and they will get back to you on a workday
ok sure thank you, so on monday the august 1st i assume railway will pull down my app as the payment failed?
nvm thats tuesday
2 years ago
but question, how where you able to subscribe to the usage based developer plan with your card?
heroku for example rejected my card on the spot, which is why i switched to railway
2 years ago
right but if railway accepted the card what makes you think payment would for sure fail?
it doesnt not allow automated payments without an AFA (additional factor of authentication)
2 years ago
is this a visa or mastercard?
2 years ago
I have seen people from India say they've used their visa card on railway
2 years ago
I don't think it hurts to try, right?
its just that IF it doesnt work, i would like to have prepaid as a backup i can rely on when aug 1st comes
2 years ago
the automatic payment based plan is honestly the way to go anyway
2 years ago
if it doesn’t work, you can buy credits
2 years ago
if the transaction fails you’ll get an email and you’ll have a day or two to buy credits
2 years ago
and if you miss that window the team will reenable your account and help you through the credit process
2 years ago
oh really? it will give you the option to buy credits even on the usage based plan?
oh so i can buy credits after i get that email? There's no option within the website itself in advance?
2 years ago
it should, just cancel the usage plan and join the credit based
2 years ago
we couldn't find the flow to accomplish that
2 years ago
hm
2 years ago
that’s a question for the team then
2 years ago
indeed
2 years ago
but in the mean time, try your visa anyway
2 years ago
yup
2 years ago
I would email billing@railway.app now and explain the situation
2 years ago
get them to move you over to credit based
2 years ago
good idea!
Leaving this for anyone seeing this in the future:
After you cancel your hobby plan subscription, it won't give you the option to enable a prepaid plan until the beginning of the next month
After the month ends, when you have to choose a plan, it presents an option for prepaid in small grey text
After you make your first payment, you can restock on credits whenever on the Usage tab.
a year ago
Thanks for leaving this here, was looking for this answer for hours.
Though it makes sense technically that the option would appear in the turn of the month, I find it quite inconvenient/confusing - why not give the option to jump back in with the credit-based plan right after you cancel your previous one?
(Apparently I'll have a very short window in the first week of next year to sort that out…)
a year ago
we now have docs for this! -
a year ago
!s
Status changed to Solved brody • 12 months ago


