This forum seems to be the only way to reach Railway technical support, by opening a private thread. We did that, and an AI bot sent back some boilerplate that doesn’t address our problem. We keep asking to be connected to a human being, and the bot keeps replying, essentially, “I think it’s probably your fault, and I’m not going to bother them about it. You can make your request public if you like.”

We have a paid account. What does it take to talk to someone?