2 years ago
I've upgraded to PRO at the begining of the month, but the usage for the discount is 80% and Im now on the 57% while all my services even volumes runs on the METAL servers... How is that calculated? I dont want to pay +20$ just like that
ProjectID: N/A
16 Replies
2 years ago
the metal usage is a very simple percentage calculation. It takes into account your usage on metal and usage on non-metal. If your usage on metal this month is >80% of your total usage, you are eligible for the discount
2 years ago
This is usage over time for this month, so you can't just swap your services over to metal one day before your billing period ends and expect to see the discount
2 years ago
Please send an applicable project ID and a screenshot of the metal meter
2 years ago
!t
2 years ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response adam • over 1 year ago
2 years ago
I want to add that I had the same problem last month as I updated from the HOBBY to PRO and had to pay in total 38,53$ (29,88$ PRO + 8,65$ HOBBY) so I requested an refund and got back the 29,88$ but then all my services were stopped... So I again had to activate PRO and was prompted to pay 20$ again...
I dont want to pay for a service that is said to cost up to 20$ (when my usage is actually lower) like 2 times more
2 years ago
I have a similiar problem with the new pricing (pro account). I'm using metal only and was eglible yesterday for the new pricing (metal usage was way above 80%), but today it started to say "Ineligible" again and metal usage dropped to "78%". Something seems to be wrong with the calculations.
2 years ago
Maybe more a feature request, but it would be helpful to have a list of all non metal deployments on the usage page. At the moment I have to click through the various projects / services and have to check one-by-one if metal is applied properly.
2 years ago
Still have 58%... how is that possible since 1st of April Im on the PRO again and all my services are on METAL
2 years ago
Hey @vitakili,
The issue should be resolved in your next billing cycle. It looks like the old seat costs were being applied up front to your metal discount. We should have a way to fix that in the product soon.
Until then I've manually applied a fix to your account to ensure that those costs aren't included for you. I confirmed that all your services are on Metal.
Also, hear you on being able to see all your metal services in one space. Soon™ we'll have all services running on Metal and this won't be a concern. Thanks for bringing this issue up!
Status changed to Awaiting User Response Railway • over 1 year ago
Status changed to Solved echohack • over 1 year ago
2 years ago
Thank you
Status changed to Open Railway • over 1 year ago
2 years ago
!s
Status changed to Solved adam • over 1 year ago
echohack
Hey @vitakili, The issue should be resolved in your next billing cycle. It looks like the old seat costs were being applied up front to your metal discount. We should have a way to fix that in the product soon. Until then I've manually applied a fix to your account to ensure that those costs aren't included for you. I confirmed that all your services are on Metal. Also, hear you on being able to see all your metal services in one space. Soon™ we'll have all services running on Metal and this won't be a concern. Thanks for bringing this issue up!
a year ago
I just want to assure, as you've manually applied the fix to my account. I dont see the "fix" visually, but I hope the receipt will respect the "fix" 😄
Status changed to Open Railway • over 1 year ago