8 months ago
I am trying to upgrade to a hobby plan, when i put my card details and click subscribe, Railway charges the card $1 and then on the UI it shows that it has failed but on my card they have deducted $1 . I have done it 2 times now which is $2 and am not sure where that $2 went.
Any who can help please
7 Replies
8 months ago
Hello,
The $1 charges are authorization holds placed on your card to verify that the card is valid. The holds will be removed within a few days by your bank.
Best,
The Railway Team.
brody
Hello, The $1 charges are authorization holds placed on your card to verify that the card is valid. The holds will be removed within a few days by your bank. Best, The Railway Team.
8 months ago
What should i do for now, All of my projects are paused , i cant access them. Can you create for me a stripe payment link
8 months ago
You will need to use a regular credit card; we do not support prepaid cards.
brody
You will need to use a regular credit card; we do not support prepaid cards.
8 months ago
Ooh okay, is that a recent upgrade because i have been using this card for most of my previous invoices, even today i paid the last pending invoice that i had using the same card
brody
It is not a recent change.
8 months ago
So basically my card will nolonger work, even when it has paid the previous invoices
Status changed to Solved brody • 8 months ago