2 months ago
Since 2:00 PM today, the Railway service has been unavailable, and as a result, my production application has been down continuously from that time until now. This outage has directly impacted my users, who have been unable to access or use the application during this period.
This incident has caused:
Loss of service availability for end users
Potential financial loss
Reputational damage to my application and business
I would like to understand:
The root cause of this outage
The expected timeline for full service restoration
Whether Railway has any compensation or service credit policy to address the loss of benefits and reputational impact caused by this incident
Please let me know if you require any additional information from my side to investigate this matter further.
2 Replies
2 months ago
Hey! Apologies for the late response here. Are you currently experiencing any issues?
We'll circle back re: compensation shortly, and we'll share a full post-mortem of this incident on blog.railway.com within the next 24hours. Appreciate your patience 🫡
Status changed to Awaiting User Response Railway • about 2 months ago
2 months ago
Hi, we've published an incident report for December 16, 2025: https://blog.railway.com/p/incident-report-december-16-2025
Once again, we're deeply sorry for the impact this caused. We're actively working to eliminate the class of issues that contributed to this incident and to make the platform more resilient.
Best,
The Railway Team
Status changed to Solved chandrika • about 2 months ago