I bought a subscription but it was not activated on my account, namely Hobby.
zojniq
FREEOP

22 days ago

This is not the first time I've paid $5 and they've removed it but I don't get a subscription in return.

I am attaching all the receipts below.

Solved

3 Replies

Railway
BOT

22 days ago

Your two most recent payment attempts on May 19 were not completed - both were canceled and the corresponding invoices were voided, so no charge was finalized. Any pending holds you see on your bank statement should be released by your bank within a few business days. Your subscription is currently inactive. To resubscribe, please visit your workspace billing settings and ensure your payment method is valid and that you complete any authentication steps (such as 3D Secure) your bank may require during checkout.


Status changed to Awaiting User Response Railway 22 days ago


Railway

Your two most recent payment attempts on May 19 were not completed - both were canceled and the corresponding invoices were voided, so no charge was finalized. Any pending holds you see on your bank statement should be released by your bank within a few business days. Your subscription is currently inactive. To resubscribe, please visit [your workspace billing settings](https://railway.com/account/billing) and ensure your payment method is valid and that you complete any authentication steps (such as 3D Secure) your bank may require during checkout.

zojniq
FREEOP

22 days ago

The money has been debited from my card.

5217461636677968913.jpg

Attachments


Status changed to Awaiting Railway Response Railway 22 days ago


22 days ago

We can see the $5 charge on your bank statement, but on our end the payment was not finalized - it was canceled before it could be captured by our payment processor. The charge you see is a pending authorization hold that your bank will release automatically, typically within 3-7 business days depending on your bank.

To activate the Hobby plan, please try subscribing again from your workspace plans page: https://railway.com/workspace/plans. Make sure to complete any verification steps (like 3D Secure) your bank may prompt during checkout.


Status changed to Awaiting User Response Railway 22 days ago


Railway
BOT

15 days ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 15 days ago


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