I can not upgrade my trial plan to Hobby plan.
andrew1135
FREEOP

2 months ago

I have a trial plan but i want to upgrade to a Hooby plan. i can not do it, the app just dont let me any option to upgrade, The button appears disabled for me. It also won't let me add my credit card details.

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Solved

30 Replies

2 months ago

Click on "Remove Business Information"


2 months ago

medim go ahead heh


2 months ago

subscription subscription

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2 months ago

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2 months ago

or fill it if needed


andrew1135
FREEOP

2 months ago

It is disable.

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2 months ago

That would be your card number, I wonder why it is blank


andrew1135
FREEOP

2 months ago

I can't find where to enter my credit card details.

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andrew1135
FREEOP

2 months ago

When I opened the account, it didn't ask for card details because I was initially opening a trial account.


2 months ago

Your card number goes here

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2 months ago

On the yellow marker


andrew1135
FREEOP

2 months ago

Yes, but I can't enter any data there.

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andrew1135
FREEOP

2 months ago

Am I banned?


2 months ago

No, I'm trying to see if I can create a free/trial workspace to reproduce this


andrew1135
FREEOP

2 months ago

I try to create a new workspace and the behavior is the same.

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andrew1135
FREEOP

2 months ago

The problem is the same for both the $5 plan and the $20 plan.


2 months ago

I was not able to reproduce this, the fields are clickable when trying to create a new workspace, can you try another browser and or disabling adblock?


andrew1135
FREEOP

2 months ago

Which browser did you use?


2 months ago

I'm using chrome


andrew1135
FREEOP

2 months ago

same problemn in chrome


andrew1135
FREEOP

2 months ago

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Status changed to Awaiting Railway Response medim 2 months ago


andrew1135
FREEOP

2 months ago

Is there another menu where I can enter my card details?


2 months ago

It would be at the billing section but it only allows you to edit card details after upgrading to a plan


2 months ago

I've escalated this issue to the team


andrew1135
FREEOP

2 months ago

ok, thank you 🙂


andrew1135
FREEOP

2 months ago

Are they replying in this same thread?


2 months ago

yeah


andrew1135
FREEOP

2 months ago

please close this thread, I disabled the antivirus and it automatically allowed me to enter my credit card details.


2 months ago

glad that you got it solved!


Status changed to Solved medim 2 months ago


2 months ago

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