I can't delete my Railway account
alexeievenepoel
FREEOP

a month ago

I'm trying to delete my Railway account. I don't have any active subscriptions, but when I try to click the “Delete Account Permanently” button, I get this error: “Problem processing request.” And the account isn't deleted.

Solved

5 Replies

Railway
BOT

a month ago

Try deleting your project first from its settings page (Settings > Danger > Delete Project), then retry deleting your account from account settings. If the error persists after the project is removed, reply here and we can look further.


Status changed to Awaiting User Response Railway about 1 month ago


alexeievenepoel
FREEOP

a month ago

The error keeps occurring when I'm in the “Danger” section and click the “Delete Account” button: the “Deleting Account” pop-up appears while it's processing, but it takes a long time to load; however, eventually a message appears above the “Delete Account” button that says “Problem processing the request,” and the account remains intact—it isn't deleted.


Status changed to Awaiting Railway Response Railway about 1 month ago


sam-a
EMPLOYEE

a month ago

Please try the deletion again in a few hours. If the error persists, reply here with the approximate time you tried and we can dig into what's happening.


Status changed to Awaiting User Response Railway about 1 month ago


alexeievenepoel
FREEOP

a month ago

The error keeps occurring when I try to delete my account in the Danger | Delete Account section. I get the message “Problem processing request.”


Status changed to Awaiting Railway Response Railway about 1 month ago


a month ago

Hello!

Really sorry about all of this, we just merged a fix and it should be working. I'd give it maybe 10-20 minutes and then try deleting again.


Status changed to Awaiting User Response Railway about 1 month ago


Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway about 1 month ago


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