I can't upgrade from Trial to any paid plan (Pro or Hobby)
alygemae
HOBBYOP

a year ago

Solved

12 Replies

alygemae
HOBBYOP

a year ago

68c51f64-e7a3-4a4d-ae3e-acce42073151


redicides
TRIAL

a year ago

Maybe because you haven't filled in your payment information..?


redicides
TRIAL

a year ago

Or did you take the screenshot before doing that


alygemae
HOBBYOP

a year ago

I am not able to click in Payment details, the field is blocked


adam
MODERATOR

a year ago

@reem_902 please try again on incognito mode/a new browser. An extension you have may be messing with the page


Anonymous
TRIAL

a year ago

I have the same problem - the payment details field is blocked. I tried in Safari and Chrome without and extensions.


jake
EMPLOYEE

a year ago

Hey @reem_902 could you try again please?


jake
EMPLOYEE

a year ago

Also anybody else in this help station thread. Issue should be resolved please let me know if not!


alygemae
HOBBYOP

a year ago

I tried on different laptops and incognito at the time, but let me try again now


alygemae
HOBBYOP

a year ago

that worked! Thanks for all the help 🙌


adam
MODERATOR

a year ago

Fantastic! Closing this thread


adam
MODERATOR

a year ago

!s


Status changed to Solved adam about 1 year ago


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