I can't upgrade from Trial to any paid plan (Pro or Hobby)

alygemae

HOBBYOP

2 years ago

(no markdown available for this content)

Solved

12 Replies

alygemae

HOBBYOP

2 years ago

68c51f64-e7a3-4a4d-ae3e-acce42073151

redicides

TRIAL

2 years ago

Maybe because you haven't filled in your payment information..?

redicides

TRIAL

2 years ago

Or did you take the screenshot before doing that

alygemae

HOBBYOP

2 years ago

I am not able to click in Payment details, the field is blocked

adam

MODERATOR

2 years ago

@reem_902 please try again on incognito mode/a new browser. An extension you have may be messing with the page

Anonymous

TRIAL

2 years ago

I have the same problem - the payment details field is blocked. I tried in Safari and Chrome without and extensions.

jake

EMPLOYEE

2 years ago

Hey @reem_902 could you try again please?

jake

EMPLOYEE

2 years ago

Also anybody else in this help station thread. Issue should be resolved please let me know if not!

alygemae

HOBBYOP

2 years ago

I tried on different laptops and incognito at the time, but let me try again now

alygemae

HOBBYOP

2 years ago

that worked! Thanks for all the help 🙌

adam

MODERATOR

2 years ago

Fantastic! Closing this thread

adam

MODERATOR

2 years ago

Status changed to Solved adam • over 1 year ago

Welcome!