I cannot access my project's data
oweissg
FREEOP

9 months ago

hey guys, i had a free project which got its limit ran out, and now when i paid for it, i lost all the data

it seems to be here but i cannot access the volume.

any help?

Solved

17 Replies

oweissg
FREEOP

9 months ago

6e89bc80-98f0-480b-ad93-8c51b90cfc9d


9 months ago

Are you sure that the data was actually saved to the volume originally?


oweissg
FREEOP

9 months ago

yes, we did have data on the volume, but since renewal of payment, it got messed up


oweissg
FREEOP

9 months ago

please take a look at these logs


oweissg
FREEOP

9 months ago

1405252686139490314


oweissg
FREEOP

9 months ago

1405252761259343997


9 months ago

Oh.



9 months ago

Saying you "lost all the data" is a VERY misleading way to say the data failed to load


oweissg
FREEOP

9 months ago

Oh, my bad, thank you.

i'm actually not the dev, but a person associated with the team

how do we "SSH" in? sorry, new to this


9 months ago

You should get the developer to do this part

RIght click the service and copy the SSH command


oweissg
FREEOP

9 months ago

my dev is currently unaivailable, im trying to see it for myself

btu if yout ell me its saveable then im assured

thanks man, i'll be in touch if i have any other queries


9 months ago

I wouldn't, especially if you have important data. Wait for the person who's done this before.


oweissg
FREEOP

9 months ago

managed to get a fix!

just changed the version of the source image, and it works.

thanks man!


Great to hear!


Going to mark this one as solved.



Status changed to Solved angelo-railway 9 months ago


Welcome!

Sign in to your Railway account to join the conversation.

Loading...