I cant cancel my subscription and cant access the profile
Anonymous
PROOP

a month ago

Hi there, Railyway won't let me cancel my subscription. it also doesnt let me enter the account and the dropdown of the projects also doesnt work. can someone help please

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Attachments

Solved

5 Replies

Railway
BOT

a month ago

Your subscription is active on the Pro plan. The "Cancel Plan" button is on the Billing page, not the Plans page shown in your screenshot. Try navigating directly to that URL and look for the "Cancel Plan" option in the "Active Plan" section. If the Billing page is also unresponsive, let us know and we can help further.


Status changed to Awaiting User Response Railway about 1 month ago


Railway

Your subscription is active on the Pro plan. The "Cancel Plan" button is on the [Billing page](https://railway.com/workspace/billing), not the Plans page shown in your screenshot. Try navigating directly to that URL and look for the "Cancel Plan" option in the "Active Plan" section. If the Billing page is also unresponsive, let us know and we can help further.

Anonymous
PROOP

a month ago

yeah but when im at the billing it says that only admins can enter. Whilst I am the admin, we have given a developer admin access. We think that he made us not admin anymore, and he is still an admin. I can't change anything about that. How can we resolve this? Because we also don't have contact with him anymore.


Status changed to Awaiting Railway Response Railway about 1 month ago


dizzydes90
EMPLOYEE

a month ago

Thanks — that explains it. This isn't a billing-page bug; your role was changed, so you've lost the admin access needed to manage billing or members.

We can restore your access, but we need to verify you're the account owner first. From your Railway account email, can you confirm the workspace name ("My Projects") and that the billing card on it is yours (last 4 digits or a recent receipt)? Once confirmed, we'll restore your admin role and remove the other member's access.


Status changed to Awaiting User Response Railway 30 days ago


dizzydes90

Thanks — that explains it. This isn't a billing-page bug; your role was changed, so you've lost the admin access needed to manage billing or members. We can restore your access, but we need to verify you're the account owner first. From your Railway account email, can you confirm the workspace name ("My Projects") and that the billing card on it is yours (last 4 digits or a recent receipt)? Once confirmed, we'll restore your admin role and remove the other member's access.

Anonymous
PROOP

a month ago

ok thanks, here is an invoice number: 25WMIUB5-0003 of the most recent invoice, the name is My Projects


Status changed to Awaiting Railway Response Railway 29 days ago


dizzydes90
EMPLOYEE

a month ago

You should have your admin status restored, to be safe I'll leave it to you to go to Workspace users page now and remove the rogue user.


Status changed to Awaiting User Response Railway 29 days ago


Railway
BOT

22 days ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 22 days ago


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