a month ago
I was trying to delete a project and by mistake I deleted my entire account and it just vanished. All my repositories are gone. Can you please help me?
5 Replies
a month ago
Your account is still active, and no deleted projects appear on it. The workspace tied to this thread was created today and has no projects or services on it. If you had projects on a different account, they would not appear here. You can check whether you are signed into the correct account, or try signing in with a different method (GitHub, Google, or email) in case the projects were on another account.
Status changed to Awaiting User Response Railway • about 2 months ago
a month ago
I m sure that im loggin in with the correct iD. I had 2 active projects. I was trying to delete a project that was not needed anymore. and my mistake i guess i deleted my account. I also just paid my invoice and upgraded from trial to Hobby. That is when i tried to remove the older projects.
Please help restore the old account and its projects.
Status changed to Awaiting Railway Response Railway • about 2 months ago
a month ago
The account you are writing from was created today and has no billing history, which is consistent with having deleted your previous account rather than a project. Signing in after deleting an account creates a brand-new account, it does not restore the old one. The Hobby upgrade and invoice you mention would have belonged to the previous account. Unfortunately, projects removed through an account or workspace deletion are deleted permanently and cannot be restored.
Status changed to Awaiting User Response Railway • about 2 months ago
a month ago
Please try if there is any way to restore my original account. I have data on the DBs in those 2 repos. This would mean i loose all the data.
Status changed to Awaiting Railway Response Railway • about 2 months ago
a month ago
We understand the impact, but an account deletion removes all associated workspaces, projects, services, and volumes permanently, including any database data stored on them. There is no restore path available for data lost through an account deletion.
Status changed to Awaiting User Response Railway • about 2 months ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 1 month ago