2 months ago
Hello Railway Support, I have an issue with a $5 USD invoice. I paid the invoice using the payment method registered on my Railway account. The $5 charge is already showing in my bank account, but Railway still shows the invoice as unpaid, with $5 remaining. It has been approximately 2 hours since the payment, and my services are still offline because Railway says the invoice has not been paid. I do not want to make another payment because the $5 charge has already been made. Could you please check the payment and apply it to my outstanding invoice? Invoice: D8869D8B-0031 I can provide a screenshot of the invoice and the bank transaction if needed. Thank you.
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2 months ago
The $5 payment you made today settled an older overdue invoice from your previous billing period (Jun 30 - Jul 30), not the new subscription invoice you referenced. Your screenshots confirm this: they show a different, older invoice number than the one in your thread. The invoice you asked about was a separate attempt to start a new subscription, and it was voided because the payment method on it was declined by your bank. Your subscription was cancelled due to the original missed payment, and paying the overdue balance clears the debt but does not reactivate the plan. To get your services back online, resubscribe from your workspace billing page using a payment method your bank will accept, since the card used on the recent subscription attempts is being declined.
Status changed to Awaiting User Response brody • about 2 months ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 1 month ago