2 months ago
have an issue with my plan. According to my account, the plan is active, and I have already paid $5 for it, but I cannot use the plan features.
Could you please check my account and clarify why the plan is not working despite the payment being completed?
Thank you for your help.
1 Replies
2 months ago
The $5 payment completed on 2026-07-24 settled an overdue invoice from a previous billing period. Your subscription had already been cancelled due to the original missed payment, and paying that balance clears the debt but does not reactivate the plan. A subsequent attempt to resubscribe on 2026-07-26 also failed because the card on file returned a "card number is incorrect" error. To restore your Hobby plan, please update your payment method and resubscribe from your workspace billing settings.
Status changed to Awaiting User Response Railway • 2 months ago
2 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 2 months ago