I have negative railway credits on the templates earning page?
nate
HOBBYOP

2 years ago

For some reason its saying I have negative railway credits when i go to the Earnings page. I don't understand how this can happen. I have 1 template that has 11 people using it and i unpublished it a while back. Could this be the cause?

Solved

24 Replies

nate
HOBBYOP

2 years ago

N/A


dev
MODERATOR

2 years ago

!t


dev
MODERATOR

2 years ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response dev over 1 year ago


nate
HOBBYOP

2 years ago

woah woah woah


nate
HOBBYOP

2 years ago

if this ends up being a bug


nate
HOBBYOP

2 years ago

it would be great to have it treated as a bug bounty for $0.22 credits (the missing amount). Im a student fullstack dev and it would look good on portfolio ig


nate
HOBBYOP

2 years ago

and it would be cool


nate
HOBBYOP

2 years ago

if not possible thats also fine


dev
MODERATOR

2 years ago

We'll see what the team says <:SmileFluent:865334941150871592>
You can expect a response around next week since the team doesn't work on weekends


nate
HOBBYOP

2 years ago

okay they deserve the week off


nate
HOBBYOP

2 years ago

every time ive had contact with the team its been such a good experience


brody
EMPLOYEE

2 years ago

what template?


Hi @nate, this happened because you had an invoice where the total was too small for Railway to feasibly charge it due to credit card processing fees (yup, the amount was $0.22). The amount was therefore applied as a negative credit balance on your account and this will have showed up on your invoice as "Applied balance".


Status changed to Awaiting User Response Railway over 1 year ago


dev
MODERATOR

2 years ago

Oooh that makes sense..


nate
HOBBYOP

2 years ago

I feel like it should show that somewhere else other than just the earnings page. But thank you for explaining!


nate
HOBBYOP

2 years ago

also its showing $NaN here. (Brody you're cooked)

1264010555492925400


brody
EMPLOYEE

2 years ago

so what template did you unpublish?


nate
HOBBYOP

2 years ago

the uptime kuma one


nate
HOBBYOP

2 years ago

that you told me to unpublish


brody
EMPLOYEE

2 years ago

ah haha


nate
HOBBYOP

2 years ago

This may need to be fixed though. Not urgent.


brody
EMPLOYEE

2 years ago

it is, check again


nate
HOBBYOP

2 years ago

and brody i have another weird quirky issue but im gonna make a new thread


nate
HOBBYOP

2 years ago

ooh it does seem to be fixed doesnt it


brody
EMPLOYEE

2 years ago

indeed, enjoy the credits


Railway
BOT

2 years ago

This thread has been marked as solved automatically due to a lack of recent activity. Please open a new thread if you require further assistance. Thank you!

Status changed to Solved Railway over 1 year ago


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