2 months ago
I made payment with this same card, and it was successful, but it the subscription expired and now I have made the payment with the same card, but it still has me on trial. Please what is the problem and why has it not been updated after I have been charged on my card.
3 Replies
2 months ago
Your workspace subscription is currently in an inactive state. It appears that a previous payment was missed, which caused the subscription to be cancelled, and the $5 payment on February 15 settled the overdue balance from that prior billing period but did not reactivate the plan. To restore your Hobby plan, you'll need to resubscribe from your workspace billing settings.
Status changed to Awaiting User Response Railway • about 2 months ago
Railway
Your workspace subscription is currently in an inactive state. It appears that a previous payment was missed, which caused the subscription to be cancelled, and the $5 payment on February 15 settled the overdue balance from that prior billing period but did not reactivate the plan. To restore your Hobby plan, you'll need to resubscribe from your [workspace billing settings](https://railway.com/account/billing).
2 months ago
but I just made a new payment. and my card has been deducted without me getting a refund. And you want me to make another $5 payment. What will happen to the one that was just deducted from my card?
Status changed to Awaiting Railway Response Railway • about 2 months ago
2 months ago
The bot is correct.
You paid an old outstanding invoice, but since it remained unpaid for an extended period, your Railway account was cancelled.
To continue using Railway, you'll need to upgrade to a paid plan again through your workspace's plans page.
Status changed to Awaiting User Response Railway • about 2 months ago
2 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 2 months ago