I lost access to my project.

eric-fahendrena

FREEOP

6 months ago

<@1036798343608799253>

Hi,
I lost access to my project after Stripe blocked billing on my account. My MySQL database is frozen and I can't reactivate the subscription.

I created another paid account to transfer the data, but I can't connect to the old one.

Support didn’t reply — please, I just need temporary access to export my database. It’s urgent.

Thank you 🙏

Solved

9 Replies

adam

MODERATOR

6 months ago

Creating another paid account will not work. If Stripe is blocking you, please wait and try again

adam

MODERATOR

6 months ago

I’ll flag in the team here, they may be able to issue you a refund for the second account you created, as well as help you get back into your first account

6 months ago

6 months ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response adam • 6 months ago

eric-fahendrena

FREEOP

6 months ago

1401529927962067000

eric-fahendrena

FREEOP

6 months ago

1401530009780224000

eric-fahendrena

FREEOP

6 months ago

Here is my project ID : f73b853f-bc0a-490c-9884-2d8e9d3f3f7e

eric-fahendrena

FREEOP

6 months ago

Yes, ok. The company is losing money and I tried everything.

eric-fahendrena

FREEOP

6 months ago

Here is my project ID : f73b853f-bc0a-490c-9884-2d8e9d3f3f7e

chandrika

EMPLOYEE

6 months ago

Hi Eric, I've replied to you in our other threads but the issue seems to be that your bank has declined the payment. Our billing portal mentions: "You previously attempted to charge this card. When the customer's bank declined that payment, it directed Stripe to block future attempts."

Could you please contact them to get this sorted?

Status changed to Awaiting User Response Railway • 6 months ago

Railway

BOT

5 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • 5 months ago