e70bed66-76dc-4fb5-ba4b-f8b605dbb3d7

When you log in and navigate to the dashboard, are you able to see your projects?

I delete my all project and logout

now I again login

and can't find the access to that plan

@Adam ?

No need to ping, be patient. It’s possible you logged into the wrong account. Did you log in with the same method as you have before? eg, Github vs Email

Receipt number 2238-736

Invoice number 0TLEGICI-0001

I tried all

login by email or Github or Gmail

I think , login by other by like gmail or github overwrite by old account

That could not have happened. Please try clearing your browser cache, then logging in with the method you have used in the past. Is it possible you have not paid your invoice?

Please send a screenshot of your billing history once you are logged in.

1394785754231603200

1394785754584059915

See the Trial

I see the trial plan, but I also see no billing history. You have logged into the wrong account

Yeah that account was created today, you created a new account instead of signing into your previous account.

Would you like me to provide you with the correct email to use to sign into the correct account?

currently have login by Gmail , let me try again with Github

Would you like me to provide you with the correct GitHub account to use to sign into the correct account?

ayushayush.sadwal@gmail.com

That is the new account that you created today.

You have actually created 2 new accounts today.

same If I login with github

I get my Your receipt from Railway Corporation for billing on ayushayush.sadwal@gmail.com

So I tried to login with Github ,Gmail , and direct email (by pin)

^ ?

But In any of the case I find by Hobby plan Access

^ ?

ayushayush.sadwal@gmail.com

ayushishu

I tried to login with github also

But can't find by Hobby plan Access

You are likely logging in with the wrong GitHub, since you have two GitHub accounts.

Correct Email: ayush@travlrid.com

Correct GitHub: Ayushishu13

that my other account

The Railway account associated with that Email and GitHub was created March 7th 2025, and that is the account with all your projects.

I need help related to ayushayush.sadwal@gmail.com

The Railway account associated with that email was created today.

I have created yesterday

and buy the Hobby plan ( Jul 14, 2025, 3:28 AM IST)

Receipt number 2238-7362

Invoice number 0TLEGICI-0001

Right, and then you deleted the entire account.

I delete the project only

I guess

You deleted the entire account, not just the project, and then you signed back up to create a new account today.

I've refunded you on that purchase yesterday.

let me check

I am sure , I does not deleted account

Brody is a member of the Railway team. If he says that you deleted your account, you deleted your account.

He's able to see your account in the backend.

I am sure , I does't delete my account , I never saw this warring

I tried all

login by email or Github or Gmail

I think , login by other by like gmail or github overwrite by old account

@Brody @Adam Thanks for the help and refund

Here is the metadata on why the Railway subscription was canceled.

If you don’t mind, I’d like to delete my current account and try signing up again using Gmail. After purchasing a plan, I’ll then log out and try logging back in using GitHub to see if the account gets overwritten or not.

I would like to avoid any more interaction from our side here, please do not delete accounts.

No problem at all — I understand. I'm quite sure this behavior is a bug on your side, but thank you again for your help and support!

I traced the delete code, and there are only two places it ever gets called, from our Admin dashboard, and from that modal you showed.

And in this case - requestedByAdmin is set to false - showing that this was a user-initiated action.

!s