I need help DNS issue
rectext
HOBBYOP

a month ago

Custom domain app.api.rectext.com registered to service rectext-backend-java in project endearing-courtesy returning 502 Bad Gateway after the recent GCP incident. The Railway URL rectext-backend-java-production-9c75.up.railway.app works perfectly. DNS CNAME is verified and propagated worldwide via dnschecker.org. Cannot remove or re-add the domain — UI says "domain already in use." Need the domain routing entry reset. Project ID: 36cdb5fb-e31a-4241-9b4b-5f47b6908006 Service ID: b0dc5daa-638d-427a-9d17-524e3ac3e81f

Solved$10 Bounty

8 Replies

Status changed to Open Railway about 1 month ago


Try redeploying the service.

Additionally, the CNAME record should be what Railway provided when adding the domain. It should not be the same as the pregenerated URL.


0x5b62656e5d

Try redeploying the service. Additionally, the CNAME record should be what Railway provided when adding the domain. It should not be the same as the pregenerated URL.

rectext
HOBBYOP

a month ago

I restart and redeploy several time before coming here seeking for help

note that it was working previously pretty well until latest INC

yes, I match the public endpoint provided by Railway with the CNAME no luck to get it work back

I confirm DNS CNAME is verified and propagated worldwide via dnschecker.org. and NOT WORKING

not able to modify/remove or re-add the domain

I need help on that


I'll check with the team on this but keep in mind your CNAME is currently mapped to rectext-backend-java-production-9c75.up.railway.app, when it shouldn't.


0x5b62656e5d

I'll check with the team on this but keep in mind your CNAME is currently mapped to `rectext-backend-java-production-9c75.up.railway.app`, when it shouldn't.

rectext
HOBBYOP

a month ago

Please check with team if at least they can help me re-set this app.api.rectext.com so I can get the perfect match as you said to CNAME

currently it is not show at the network section and when I try to add same "app.api.rectext.com" it says it is already in use

or track back the correct mapped as it was working well before the issue


Is there an error shown when you try to remove the domain from your service?


0x5b62656e5d

Is there an error shown when you try to remove the domain from your service?

rectext
HOBBYOP

a month ago

It is not not give me access to remove or even show it like before it is hidden at some place and when I try to add it again it gives error

Add Custom Domain

Domain

app.api.rectext.com

Select a port

Domain is in use by service "rectext-backend-java" in project "endearing-courtesy" (production)


rectext

It is not not give me access to remove or even show it like before it is hidden at some place and when I try to add it again it gives error Add Custom Domain Domain app.api.rectext.com Select a port Domain is in use by service "rectext-backend-java" in project "endearing-courtesy" (production)

And you’re not able to remove the domain in that service?


rectext
HOBBYOP

a month ago

Actually issue is now resolved for me and able to test endpoint


Status changed to Solved Railway about 1 month ago


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