I paid for a team account and i wanted to upgrade plan on my personal account
santimuller
HOBBYOP

a year ago

Hi! I need some help, because i tried to upgrade my plan to Pro plan and instead a created a team and paid for that plan, there is any chance to remove the subscription what i have in my team and give it to my personal account? Thank you <#1006629907067064482>

Solved

25 Replies

santimuller
HOBBYOP

a year ago

N/A


a year ago

thats how it works!


a year ago

personal and team are separate


santimuller
HOBBYOP

a year ago

Yes i know but i tried to get my Pro Plan on my personal account instead of team


a year ago

thats not how it works


a year ago

the team plan is separate from your personal


santimuller
HOBBYOP

a year ago

Yes but i paid for a seat for a team plan and what i really want is to boost my projects from my personal projects


a year ago

then you would want to move the projects to your team workspace


santimuller
HOBBYOP

a year ago

So then i have to paid 20$ for a seat and + my usage of memory and etc?


santimuller
HOBBYOP

a year ago

sorry im new with deploying system


a year ago

yep thats correct


santimuller
HOBBYOP

a year ago

well i deleted my team because i though there was a chance to upgrade my personal projects , what should i do now? Because in my account there says i have to pay again and the charges was maded


a year ago

i can refund it, please send the invoice number


santimuller
HOBBYOP

a year ago

F2D2F560-0002


a year ago

you created that team nov 7th?


santimuller
HOBBYOP

a year ago

yes


santimuller
HOBBYOP

a year ago

i paid $20 the first time and i got the new charge for $22.46 until january 7


santimuller
HOBBYOP

a year ago

after my refund i have to pay again for a new plan?


a year ago

since you where invoiced only a few days ago, i can still refund it, but going forth, please do not leave out such information


a year ago

yes


a year ago

i've refunded, you will see it return to your original payment method in 5-10 days


santimuller
HOBBYOP

a year ago

Thank you so much for your response


santimuller
HOBBYOP

a year ago

and your help


a year ago

no problem


a year ago

!s


Status changed to Solved brody over 1 year ago


Loading...