I paid for and renewed my subscription, but I'm limited and don't have access to the benefits.

Are you able to share a screenshot your billing history?

-#

They charged my credit card, I have proof, but they didn't renew the plan.

@Fragly

You paid an old invoice, so you will need to sign back up for a paid plan.

You paid an old invoice, so you will need to sign back up for a paid plan.

But on the proof of payment it says that I renewed the subscription, can you check it please?

You paid off an old invoice.