i paid for hobby plan , Railway took my money from Truemoney wallet
stepreneur
FREEOP

5 months ago

i paid for hobby plan , Railway took my money from Truemoney wallet , but nothing happen my money just gone , no billing history in the website but in Truemoney wallet it does have , how to fix this

Solved

0 Replies

stepreneur
FREEOP

5 months ago

N/A


stepreneur
FREEOP

5 months ago

1392675586274627600


stepreneur
FREEOP

5 months ago

1392675914738831400


stepreneur
FREEOP

5 months ago

Email
kfranzaza13@gmail.com


brody
EMPLOYEE

5 months ago

Hello,

Those are $1 USD charges, they are verification charges and will be automatically returned in 5 - 10 business days.

But the upgrade was not successful because Stripe is telling me that there were insufficient funds.


stepreneur
FREEOP

5 months ago

so if i want hobby plan


stepreneur
FREEOP

5 months ago

how much to pay for now


brody
EMPLOYEE

5 months ago

5 USD /m


brody
EMPLOYEE

5 months ago

About 163 THB


stepreneur
FREEOP

5 months ago

Brody


brody
EMPLOYEE

5 months ago

Hello


stepreneur
FREEOP

5 months ago

1USD is charged for 4 times


brody
EMPLOYEE

5 months ago

You tried 4 times


stepreneur
FREEOP

5 months ago

So what will happen if I click buy hobby plan again


brody
EMPLOYEE

5 months ago

If you have sufficient funds and your card issuer allows the payment, you will be on the Hobby plan


stepreneur
FREEOP

5 months ago

charge me again

1392714990913589500


stepreneur
FREEOP

5 months ago

1392715076623929600


brody
EMPLOYEE

5 months ago

^ It is a verification charge


stepreneur
FREEOP

5 months ago

i already have enough money in wallet , why it only charge verification


brody
EMPLOYEE

5 months ago

The reason we are getting is because of insufficient funds, you will need to contact your card issuer to sort that out with them.


stepreneur
FREEOP

5 months ago

I called the TrueMoney call center, and they told me that no billing request was sent to them.


stepreneur
FREEOP

5 months ago

and they told me to contact you


brody
EMPLOYEE

5 months ago

I'm not sure why they say that, you can see the charge on your app.


stepreneur
FREEOP

5 months ago

no billing that cost 5dollar


stepreneur
FREEOP

5 months ago

but they seen that 4 times 33bath charged


brody
EMPLOYEE

5 months ago

Because your card issuer said there was insufficient funds, so no $5 charge was attempted.


stepreneur
FREEOP

5 months ago

can i pay without my card?


brody
EMPLOYEE

5 months ago

We only accept card, sorry.


stepreneur
FREEOP

5 months ago

what i need to tell the card issuer


stepreneur
FREEOP

5 months ago

can u write for me


brody
EMPLOYEE

5 months ago

You need to ask them why they are saying there is insufficient funds.


stepreneur
FREEOP

5 months ago

there is no request


stepreneur
FREEOP

5 months ago

from railway


stepreneur
FREEOP

5 months ago

card issuer told me this


brody
EMPLOYEE

5 months ago

I'm sorry but we cannot help here further, the issue is with your card.


stepreneur
FREEOP

5 months ago

verification charge will back right?


brody
EMPLOYEE

5 months ago

In 5 - 10 days, correct.


stepreneur
FREEOP

5 months ago

thx


brody
EMPLOYEE

5 months ago

!s


Status changed to Solved brody 5 months ago


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