We're sorry for the trouble. Builds are paused in all regions right now as part of the ongoing "Dashboard and API unavailable, builds paused" incident, and the dashboard, API and CLI are also unavailable while we work on a fix. You can follow updates at the incident page.

During our last builds pause, deploys triggered by a GitHub push were not queued, so once builds resume you may need to trigger the deploy again or push a new commit.

This is affecting my business.

Does the railway have any policy regarding compensation for this?

We understand this is hurting your business, and we're sorry. Service credits for downtime are only part of our Enterprise SLA agreements, so they aren't available on your Pro workspace. We're sorry we can't offer more than that.

Services that were already running stay up while builds are paused. Once builds resume, you'll need to push a new commit or trigger the deploy again. You can follow the incident here: Dashboard and API unavailable, builds paused.

The incident page does not show when this issue will be fixed.

It is a very bad situation right now for our business so I really need to know when I can work on my projects again

Thank you; I will be discontinuing your services.

I have been reprimanded by my partner, and the situation has caused delays that negatively impacted our client.

We will consider using a different service provider.

We're sorry for the impact this has had on you, your partner and your client, and we understand the decision. We can't give a time for when it will be fixed yet. The incident is still open: the dashboard, API and CLI are unavailable, and new builds are paused in all regions.

Services that were already running stay up during the pause. Once builds resume, a GitHub push made during the pause will need to be pushed again or redeployed. You can follow progress on the incident page.