I tried login using my already-closed Railway account, but I don't receive access code to that email

andreglamindo

FREEOP

5 days ago

Hi Railway,

I have issue of not able to login to my old account (which is deleted already). When I try to login again, I did not receive the 6 digits code from Magic.

Turns out that I have issue on subdomain mapping to my already deleted instance in Railway, and when I've updated the A / CNAME mapping to new IP in my domain provider dashboard, the new subdomain is still pointing to railway's server.

would you mind to help un-assign it if there is such scheme/flow at your please?

Thank you.

Awaiting User Response

7 Replies

Railway

BOT

5 days ago

Hello,

We can remove the domain for you, but we need to verify the ownership first.

Please add a _railway.verify TXT record for the domain with the value k9v3m7p2

Once done, please let us know and then we will verify, after verification we will remove the domain for you.

Best,

The Railway Team

Status changed to Awaiting User Response Railway • 5 days ago

Railway

Hello, We can remove the domain for you, but we need to verify the ownership first. Please add a `_railway.verify` TXT record for the domain with the value `k9v3m7p2` Once done, please let us know and then we will verify, after verification we will remove the domain for you. Best, The Railway Team

andreglamindo

FREEOP

5 days ago

updated the _railway.verify TXT

Status changed to Awaiting Railway Response Railway • 5 days ago

andreglamindo

updated the _railway.verify TXT

andreglamindo

FREEOP

4 days ago

Any update? i've updated the _railway.verify TXT btw

chandrika

EMPLOYEE

3 days ago

Thanks for confirming. Could you share the exact domain (or subdomain) you need released? We need it to look up and verify the TXT record on our end.

Status changed to Awaiting User Response Railway • 3 days ago

chandrika

Thanks for confirming. Could you share the exact domain (or subdomain) you need released? We need it to look up and verify the TXT record on our end.

andreglamindo

FREEOP

2 days ago

scm.missglam.id

Status changed to Awaiting Railway Response Railway • 2 days ago

andreglamindo

FREEOP

2 days ago

thanks in advance, chandrika

angelo-railway

EMPLOYEE

2 days ago

Hey there,

For domains tied to closed accounts, I need a bit more to verify before releasing. Reply with:

The original Railway account email that owned the project
Confirmation that you currently control the DNS for scm.missglam.id (no TXT record needed, just confirmation)

Once I can match those up, I'll detach the domain from our side and you'll be able to add it to a new project.

Thanks,

Angelo

Status changed to Awaiting User Response Railway • 2 days ago

Welcome!