a month ago
Hi Railway,
I have issue of not able to login to my old account (which is deleted already). When I try to login again, I did not receive the 6 digits code from Magic.
Turns out that I have issue on subdomain mapping to my already deleted instance in Railway, and when I've updated the A / CNAME mapping to new IP in my domain provider dashboard, the new subdomain is still pointing to railway's server.
would you mind to help un-assign it if there is such scheme/flow at your please?
Thank you.
9 Replies
a month ago
Hello,
We can remove the domain for you, but we need to verify the ownership first.
Please add a _railway.verify TXT record for the domain with the value k9v3m7p2
Once done, please let us know and then we will verify, after verification we will remove the domain for you.
Best,
The Railway Team
Status changed to Awaiting User Response Railway • 26 days ago
Railway
Hello, We can remove the domain for you, but we need to verify the ownership first. Please add a `_railway.verify` TXT record for the domain with the value `k9v3m7p2` Once done, please let us know and then we will verify, after verification we will remove the domain for you. Best, The Railway Team
a month ago
updated the _railway.verify TXT
Status changed to Awaiting Railway Response Railway • 26 days ago
andreglamindo
updated the _railway.verify TXT
a month ago
Any update? i've updated the _railway.verify TXT btw
24 days ago
Thanks for confirming. Could you share the exact domain (or subdomain) you need released? We need it to look up and verify the TXT record on our end.
Status changed to Awaiting User Response Railway • 24 days ago
chandrika
Thanks for confirming. Could you share the exact domain (or subdomain) you need released? We need it to look up and verify the TXT record on our end.
24 days ago
scm.missglam.id
Status changed to Awaiting Railway Response Railway • 24 days ago
24 days ago
thanks in advance, chandrika
23 days ago
Hey there,
For domains tied to closed accounts, I need a bit more to verify before releasing. Reply with:
- The original Railway account email that owned the project
- Confirmation that you currently control the DNS for scm.missglam.id (no TXT record needed, just confirmation)
Once I can match those up, I'll detach the domain from our side and you'll be able to add it to a new project.
Thanks,
Angelo
Status changed to Awaiting User Response Railway • 23 days ago
16 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 16 days ago
angelo-railway
Hey there, For domains tied to closed accounts, I need a bit more to verify before releasing. Reply with: 1. The original Railway account email that owned the project 2. Confirmation that you currently control the DNS for scm.missglam.id (no TXT record needed, just confirmation) Once I can match those up, I'll detach the domain from our side and you'll be able to add it to a new project. Thanks, Angelo
16 days ago
Hi Angelo,
- md@missglam.id
- For this, please find the domain management screenshot for missglam.id attached.
Attachments
Status changed to Awaiting Railway Response Railway • 16 days ago
16 days ago
We checked and scm.missglam.id is not attached to any project or account in our system, so there is nothing to release on our side. Your DNS still has a stale CNAME record pointing to 30toz0o3.up.railway.app from the old deleted account. Remove that CNAME at your DNS provider, and the domain is free to use wherever you'd like, including on a new Railway project.
Status changed to Awaiting User Response Railway • 16 days ago
9 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 9 days ago