Before I escalate this, would you mind sharing the non-sensitive information that shows you've been charged daily?

see attachment below

Taking a quick look.

I've made sure no new invoices will be generated on your subscription outside of the normal billing cycle and raised this internally.

Thanks mate

when you have more info about how is the refund going to happen let me know please

Yep. Someone from the team will reach out here.

I've also voided the 3 open invoices so that retries don't happen on your card. Let us know on this thread if any new charges are issued before this is resolved.

Hey there Ifaria, I can confirm that you were wrongly charged repeatedly. We implemented a system to charge for usage above a certain threshold but then neglected to take into account when a bill was made. I have triggered full refunds for all your bills this month. With that said, you should be on the Pro plan since your work is for a commercial enterprise.

You should see $497 return on your Mastercard, there are other charges on your Discover card that we are investigating. I will be sure to update you on this as we go along.

Same here , pleas w

Same here , pleas w

I have confirmed that you were affected by the same issue, I have issued a refund.

when you have more info about how is the refund going to happen let me know please

I have refunded all the other charges.

But still withdraw mine , please help

Yes, you have been refunded as well.