We can't share the specifics of why the workspace was restricted, and while the restriction is in place we're not able to restore access, run an export or database dump, or provide read-only access to volumes so the data can be migrated. Upgrading or making a payment does not lift this kind of restriction.

If an appeal hasn't already been filed for this restriction, a workspace admin can submit one from Workspace Settings -> Standing at railway.com/workspace/restrictions, where that page is available. Each restriction can be appealed once, and the decision is sent by email.