15 days ago
Hi support,
Im a new user in ur platform, i just paid $5, but it stated your account is restricted please contact support
1 Replies
Status changed to Awaiting Railway Response Railway • 15 days ago
15 days ago
Unfortunately, workspace restrictions applied by our automated systems are final and cannot be manually removed, even for paid accounts. We're sorry for the inconvenience.
Since you just subscribed and are unable to use the platform, you can cancel your subscription from your workspace billing page at https://railway.com/workspace/billing and request a refund through https://docs.railway.com/reference/pricing/refunds#requesting-a-refund.
Status changed to Awaiting User Response Railway • 15 days ago
8 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 8 days ago