I was charged second time after downgrade of my subscription plan
alison024
PROOP

a year ago

Hi, I had a project with my team, but after the project was closed, I decided to keep a railway account for hobby purposes. Yesterday, I was charged for the PRO plan (for Mar 20 – Apr 20, 2025) because I forgot to downgrade earlier. I decided to downgrade my subscription now, and I received an invoice for the hobby plan. Why do I need to pay a second time for an already paid month? Is it possible to request a refund of $5 or $20?

Closed

5 Replies

alison024
PROOP

a year ago

N/A


adam
MODERATOR

a year ago

!t


adam
MODERATOR

a year ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response adam 11 months ago


parmstar
EMPLOYEE

a year ago

I have refunded the $20 and you are now on Hobby plan only. Thanks!


Status changed to Awaiting User Response Railway 11 months ago


Status changed to Solved parmstar 11 months ago


parmstar

I have refunded the $20 and you are now on Hobby plan only. Thanks!

abokatest1234
HOBBY

10 months ago

Can you help me with the same? I've posted a thread for the employees only.
I'm having the same situation.


Status changed to Open Railway 10 months ago


adam
MODERATOR

10 months ago

If you have created a private thread, the team will respond in time. Please be patient


Status changed to Closed adam 10 months ago


Loading...