Incident Response - June 11th 2024

2 years ago

This thread serves to aggregate discussion for the incident on June 11th

The full response can be found at https://blog.railway.app/p/2024-06-11-incident-report

Railway takes these incidents very, very seriously. Internally we've been working on infrastructure improvements which will make the platform faster and prevent outages like this from happening in the future.

We're rolling these out with care over the next month, including the changes mentioned in the the incident response thread

9 Replies

mbirkegaard
PRO

2 years ago

One of our customers experienced the outage during a demo-session, so the incident happened at a pretty inopportune time for us. The detailed report has done much to restore trust, so thank you for that.The report mentions dedicated Slack channels. Can I get an invite?


2 years ago

Absolutely! Just sent :)

At least to get started here. Let's make sure you're sorted!


alisiobia
PRO

2 years ago

Can you also invite me to the slack channel? I really lost faith and trust when no one could register or log in today


2 years ago

We're only able to do this for Pro and above customers ATM unfortunately


service
PRO

2 years ago

Could you please add me to the slack channel?


jomanw
PRO

2 years ago

Could you please add me to the slack channel as well?


2 years ago

Done and done!


kelkunvictor
PRO

2 years ago

Could you please add me to the slack channel too ? :)


cmaccarone
PRO

2 years ago

also seeing this issue maybe related to the outage on 8/27


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