3 months ago
Hi everyone,
I’m experiencing a persistent issue with one of my services on Railway.
Description of the issue
Every time I deploy, the deployment is stuck at:
Initialization → “Taking a snapshot of the code…”
The build never starts and the service stays in this state forever.
What I observe
Build logs remain completely empty:
“Waiting for build to start…”
No clone step, no build step, no container creation.
Cancelling and redeploying changes nothing.
Disconnecting and reconnecting the GitHub repo does not fix it.
Pushing new commits does not trigger an actual build (still stuck).
Other projects on my account deploy normally — only this service is “frozen”.
Important context
This issue started right after the Nov 25–26 outage (“Deploys and configuration changes delayed”).
It looks like this service’s deployment pipeline became corrupted during that outage.
Logs
There are effectively no logs to show — the build never begins.
Build Logs panel only displays:
“Waiting for build to start…”
6 Replies
3 months ago
Hey there! We've found the following might help you get unblocked faster:
🧵 Deployment in progress: Taking a snapshot of the code… for more than an hour
🧵 Builds in Production and Staging are both stuck taking snapshots
If you find the answer from one of these, please let us know by solving the thread!
Status changed to Awaiting User Response Railway • 3 months ago
ray-chen
Is this still happening for you?
3 months ago
I am facing the same issue. The build doesnt start saying queued and waiting for a slot and takes ages to initiate deployment post build saying Publishing image....
Status changed to Awaiting Railway Response Railway • 3 months ago
arunvkumar99
I am facing the same issue. The build doesnt start saying queued and waiting for a slot and takes ages to initiate deployment post build saying Publishing image....
3 months ago
Could you share a link to your deployment please?
Status changed to Awaiting User Response Railway • 3 months ago
3 months ago
Status changed to Awaiting Railway Response Railway • 3 months ago
3 months ago
Hey Mitch-olson!
Are you able to create your own thread for that? Would love to debug it more there!
Status changed to Awaiting User Response Railway • 3 months ago
3 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 3 months ago