Hello Railway Support Team,

We are experiencing a recurring and intermittent downtime issue on one specific project hosted on Railway, which is causing disruption to our ground operations.

Some details about the issue:

• We currently host approximately 25 projects on Railway.
• The issue is isolated to only one project; all other projects are operating normally.
• The affected project experiences random and infrequent downtime without any obvious pattern.
• During these incidents, the application becomes unavailable, impacting operational workflows.
• To rule out application-level issues, we duplicated the exact same repository and deployed it as a completely separate Railway project.
• The duplicated project has been running smoothly without any downtime, while the original project continues to experience the issue.
• Since both deployments use the same codebase and configuration, this suggests the problem may be related to the specific Railway project environment or infrastructure associated with the affected deployment.

We would appreciate your assistance in investigating:

1. Any infrastructure-level issues affecting this specific project.
2. Historical logs, restarts, crashes, or resource constraints related to the project.
3. Any differences between the affected project and the duplicated project that could explain the behavior.
4. Recommendations for further diagnostics or mitigation steps.

This issue is impacting production operations, so any priority assistance would be greatly appreciated.

Please let us know if you require the project ID, deployment IDs, timestamps of recent incidents, or any additional information for your investigation.

Thank you for your support.

Best regards,

DEVELOPER

QUICKART GENERAL TRADING CO LLC

PROJECT ID : 29e2eee2-9e99-4523-b752-fbdd5c2d2213