a month ago
I am experiencing a persistent "Internal Server Error" when attempting to log in with our enterprise email: plataformas@anton.team.
The issue follows this pattern:
I enter the email to receive the Magic Link/Code.
In some cases, the email is not sent (I've checked Spam).
When the email does arrive, I enter the 6-digit code on the Railway login page.
After entering the code, instead of redirecting to the Dashboard, the site returns an Internal Server Error.
Environment & Debugging already performed:
Browsers: Tested on Chrome, Firefox, and Brave (including Incognito/Private mode and clearing all cookies/cache).
Operating Systems: Reproduced the error on both Linux and Windows machines.
Status: This is an enterprise account for the anton.team organization, and we are currently completely locked out of our projects.
Request: Could a member of the Railway team check the logs for this specific email address or verify if there is a synchronization issue with our account?
15 Replies
a month ago
Hey there!
This aligns with an issue we have right now with GitHub rate limits. Working on a fix and will get an update asap!
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
Hello!
We're acknowledging your issue and attaching a ticket to this thread.
We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.
Please reply to this thread if you have any questions!
a month ago
Attached a ticket to this so we can track it best. Will give an update as soon as we have info on it!
noahd
Hey there!This aligns with an issue we have right now with GitHub rate limits. Working on a fix and will get an update asap!
a month ago
Hi Noahd,
In my case, I'm not trying to log in with GitHub, I'm using my email address directly.
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
It seemed to be with a unrelated issue that is now resolved. You can try now.
Status changed to Awaiting User Response Railway • about 1 month ago
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
Hello!
We've escalated your issue to our engineering team.
We aim to provide an update within 1 business day.
Please reply to this thread if you have any questions!
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
Noted, I am investigating why this is the case. Thanks for the data, should have a resolution sometime soon.
a month ago
No, I haven't actually configured those settings. It's always worked this way; in fact, I need to upgrade to a larger plan and haven't been able to because of this issue.
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
Hmmmm, so thats the error being reported. Is there another platformas account?
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
No. We only have the account "Plataformas@anton.team" (in Spanish). I created this account just so I could write the report through this channel.
Status changed to Awaiting Railway Response Railway • about 1 month ago
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
I'm sharing this information with you; I don't know if it will be helpful for traceability and tracking the account.
Attachments
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
The email in question is: infra-railway@anton.team, the email you have for invoices is just what you use to send email notifications.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
✅ The ticket Email Login Error has been marked as completed.
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 29 days ago