Hi Megha,

Which service are you trying to connect to Redis from?

If you're trying to connect to your reset-backend test server service to your Redis instance, you can replace the existing variables for that service (which connect via public network) with reference variables that point to Redis using the private network.

• REDIS_HOST = ${{Redis.REDISHOST}}

• REDIS_PORT = ${{Redis.REDISPORT}}

• REDIS_PASSWORD = ${{Redis.REDIS_PASSWORD}}

Regards,

Christian

Hi Christian,

Thank you for your prompt response.

As per your suggestion, we updated our configuration to use the reference variables pointing to Redis via the private network:

• REDIS_HOST: ${{Redis.REDISHOST}}

• REDIS_PORT: ${{Redis.REDISPORT}}

• REDIS_PASSWORD: ${{Redis.REDIS_PASSWORD}}

However, we are still facing connection issues. Below are the details of the error we encountered:

Error Message:

Redis operation failed: %Redix.ConnectionError{reason: :closed}

** (exit) an exception was raised:

** (Protocol.UndefinedError) protocol Jason.Encoder not implemented for %Redix.ConnectionError{reason: :closed} of type Redix.ConnectionError (a struct), Jason.Encoder protocol must always be explicitly implemented.

This seems to indicate that the connection to Redis is being unexpectedly closed. Could you please assist us in identifying the root cause? Additionally, if there are any further changes or checks we should perform, kindly let us know.

Looking forward to your support.

Best regards,
Megha

Railway private networking only works over IPv6. It looks like you're using Redix to connect. Could you see if you socket_opts: [:inet6] in your Redix configuration? It may be required to ensure you communicate with Redis over IPv6.